Returns & Refunds

Your satisfaction is our priority. If you are not completely happy with your BDVERA purchase, we are here to help.

Return Policy

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

For hygiene reasons, opened skincare products cannot be returned unless they are defective or damaged upon arrival.

How to Initiate a Return

To start a return, please contact us via our Contact page with your order number and reason for return. Our team will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Exchanges

If you received a defective or damaged product, we will arrange an exchange or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged or incorrect. We recommend using a trackable shipping method.